Privacy policy

3. Information We Collect

We may collect the following categories of personal information:

3.1 Identification Information

• Full names
• Identity number or passport number
• Date of birth
• Gender
• Patient reference number

3.2 Contact Information

• Mobile number
• Telephone number
• Email address
• Residential or postal address

3.3 Medical Information

We may process special personal information relating to your healthcare, including:

• Medical history
• Symptoms and diagnoses
• Allergies
• Medication records
• Laboratory and imaging results
• Treatment records
• Referral information

3.4 Medical Aid and Financial Information

• Medical aid scheme details
• Membership numbers
• Dependant details
• Billing information
• Payment history

3.5 Website and Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookie and session data

4. How We Collect Information

We may collect personal information:

Directly from you

When you:

• Complete online forms
• Book appointments
• Register as a patient
• Email or phone us
• Attend consultations

Automatically

Through:

• Cookies
• Analytics tools
• Website security logs

From authorised third parties

Including:

• Referring practitioners
• Specialists
• Laboratories
• Radiology providers
• Medical aid schemes
• Family members or legal guardians where authorised

5. Why We Process Your Information

We process personal information for legitimate healthcare and business purposes, including:

Clinical Care

• Diagnosis
• Treatment
• Follow-up care
• Specialist referrals
• Prescription management

Administration

• Appointment scheduling
• Patient registration
• Claims administration
• Billing and payment processing

Communication

• Appointment confirmations
• Reminder notifications
• Clinical follow-up communication
• Test result notifications

Legal and Regulatory Compliance

• Record retention
• Regulatory reporting
• Audit and compliance obligations

Website Operation

• Security monitoring
• Performance analysis
• User experience improvement

6. Legal Grounds for Processing

We process personal information where permitted under POPIA, including where processing is necessary for:

• Healthcare provision
• Performance of a contract
• Compliance with legal obligations
• Protection of your vital interests
• Your consent, where required
• Administration of healthcare services

Special personal information relating to health is processed only where legally permitted.

7. Sharing of Information

We may share your information where necessary with:

• Treating doctors
• Specialists
• Laboratories
• Pharmacies
• Radiology providers
• Medical aid schemes
• Debt recovery providers (where legally necessary)
• Payment processors
• IT service providers
• Secure cloud hosting providers
• Regulatory authorities where required by law

**We do not sell personal information!

9. Retention of Information

We retain personal information only for as long as necessary to:

• Provide healthcare services
• Meet legal retention requirements
• Resolve disputes
• Enforce agreements
• Maintain clinical records

Where information is no longer required, it will be securely destroyed or de-identified.